Welcome to Crust & Ember Pizzeria's online ordering platform. By accessing or using this website located at isthmusalleyway.xyz you agree to be bound by these Terms & Conditions (the Terms). If you do not agree, please do not use the site. This service is provided for personal, non-commercial use and is intended for customers within United Kingdom and the city of London situated at 34 Pizza Lane with postal code W1A 1AA.
Ownership and access. The site and all its content, including menus, photographs, and logos, are the property of Crust & Ember Pizzeria and/or its licensors. Access is permitted on a temporary basis, and we reserve the right to suspend or withdraw the site at any time without notice. You must not reproduce, distribute, or create derivative works from the content except for your personal use in connection with an order.
Ordering and pricing. Prices displayed on the site are in £ and include applicable taxes where required by law. We reserve the right to modify prices, promotions, and availability at any time without prior notice. All orders are subject to confirmation by Crust & Ember Pizzeria and may be cancelled if items become unavailable or if there is an error in the order.
Delivery and pickup. Our delivery and pickup options are available within the service area. Please refer to the estimated delivery times shown at checkout. Delivery charges, minimums, and times may vary. The delivery address must match the information provided during checkout and should be within the city of London or nearby areas as determined by Crust & Ember Pizzeria.
Payments. Payments are processed through secure channels. We accept payments in £ as indicated at checkout. You agree to provide accurate payment information and to promptly update it as needed. If any payment is rejected, we may cancel the order and suspend access to services until the matter is resolved.
Refunds and cancellations. You may cancel an order within the window stated at checkout for a full refund, subject to any preparation or service charges. Once the order is prepared or dispatched, refunds are limited and will follow our standard refund policy. If a mistake is made on our part, we will repair or replace the item at no additional cost.
Allergies and dietary preferences. Please inform us of any allergies or dietary restrictions before placing an order. We will make reasonable efforts to accommodate such requests, but cannot guarantee the absence of cross-contamination or traces in any dish. For beverages, we offer juices options, including juice and lemonade, as alternatives where applicable.
Intellectual property and content. All trademarks, service marks, and content on the site are the property of Crust & Ember Pizzeria or its licensors. You may not use any marks or content from the site without express written consent. You may link to the site, provided you do so in a way that does not damage our reputation or imply endorsement.
Limitation of liability. To the maximum extent permitted by law, Crust & Ember Pizzeria and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the site or any services, including but not limited to loss of profits, data, or business opportunities. Our total liability for direct damages shall not exceed the amount paid by you for the relevant order or service.
Indemnification. You agree to indemnify, defend, and hold harmless Crust & Ember Pizzeria and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses arising from your use of the site or violation of these Terms.
Privacy and data protection. Your use of the site is also governed by our Privacy Policy. We collect personal information to process orders and improve service. By placing an order, you consent to such collection and use in accordance with our policy. We implement reasonable security measures to protect your data.
Governing law. These Terms shall be governed by and construed in accordance with the laws of United Kingdom without regard to its conflict of laws principles. Any disputes will be resolved by the courts located in London.
Severability and changes. If any provision is held invalid, the remaining provisions shall continue in full force and effect. We may modify these Terms at any time; any changes will be posted on the site and will take effect immediately upon posting. Your continued use of the site after changes constitutes your acceptance of the revised Terms.
Contact information. For questions about these Terms, please contact us at +44 20 7946 0958 or via the site contact form available at isthmusalleyway.xyz. Last updated: October 1, 2025.