Last updated: 2025-10-10
Privacy Policy
At Crust & Ember Pizzeria (the “Site”), we operate a pizza dining and takeaway service accessible at isthmusalleyway.xyz. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our site. We are committed to handling your personal data with care and in compliance with applicable laws. By using the Site, you agree to the practices described in this policy.
What information we collect
We may collect and process the following categories of information:
- Account and order information: when you place an order, we collect contact details, delivery address, payment method (processed by our payment partner), and order history.
- Contact data: your name, phone number +44 20 7946 0958, and any messages you send to us via the Site or support channels.
- Technical data: information about your device, browser, IP address, and usage of the Site through cookies and similar technologies.
We do not collect data unnecessarily. Any data we gather is used to provide, improve, and secure our services in relation to Crust & Ember Pizzeria’s operations based in London, W1A 1AA, United Kingdom.
How we collect information
We collect information directly from you when you:
- place an order or create an account;
- subscribe to updates or contact our support team;
- interact with features on the Site, such as feedback forms or surveys.
We also collect information automatically through cookies and similar technologies to understand how users engage with Crust & Ember Pizzeria and to tailor the online experience. You can adjust your cookie preferences in your browser settings.
How we use your information
We use your information to:
- process and fulfill orders, including delivery arrangement and payment processing via our partners; prices are displayed in £;
- communicate about orders, promotions, and important site updates;
- improve the Site, diagnose issues, and analyze trends to enhance customer experience;
- protect the safety and security of our customers and our operations.
We do not sell your personal data to third parties. When necessary, we share data with service providers who assist in delivering services (e.g., payment processors, delivery partners) and who are bound by confidentiality obligations.
How we share your information
We may disclose your information to:
- payment processors and delivery partners to complete orders;
- customer support and IT service providers to operate the Site and maintain security;
- law enforcement or regulatory authorities when required by law or to protect our rights and customers.
We ensure that data shared with third parties is protected by appropriate safeguards and that those parties comply with data protection laws applicable to our business.
Data retention and security
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including for the reasons of legal, regulatory, and security requirements. We implement reasonable technical and organizational measures to safeguard your data, including access controls, encryption where appropriate, and regular security assessments.
Your rights
You have rights regarding your personal data, including access, correction, deletion, and objection to processing in certain circumstances. You may also withdraw consent where consent is the legal basis for processing. To exercise these rights, contact us using the information below. Some requests may be subject to legal or contractual restrictions.
Children's privacy
The Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided personal data to us, please contact us so we can take steps to remove such information from our systems.
International transfers
If you are located outside the country of the Site’s primary operation, your information may be transferred to and stored in United Kingdom and processed there or in other jurisdictions. We take measures to protect your data in accordance with this Policy and applicable law, including implementing contractual safeguards with our partners.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top and, if appropriate, provide notice on the Site. Your continued use of the Site after such changes constitutes your acceptance of the updated policy.
Questions and contact information
If you have any questions about this Privacy Policy or how we handle your information, please contact Crust & Ember Pizzeria at isthmusalleyway.xyz or by phone at +44 20 7946 0958. Our physical address is located at 34 Pizza Lane, London, W1A 1AA, United Kingdom.